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Plato Support
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| Overview
Plato RAC Track has an extension module which integrates with EHR - Executive Health Resources Group RAC application. If RAC requests entered in Plato RAC Track, need to appealed through EHR, the cases can be assigned to EHR from within Plato RAC Track. Thereafter transactions and records entered in one application seamlessly transfer to the other application. Following is the summary of codes used by the integration module: Denial Overturn ReasonMEDNEC: Care provided was found to be medically necessary NOREA: No reason provided by entity overturning the denial NOJUST: RACs have not provided accurate justification for reopening a claim after a certain period of time OTHER: Other EHR Status CodeCASERECV: Initial case assignment received but EHR not ready to begin appeal process READY: All documentation and information submitted to EHR to begin appeal process SUBMISSION: Appeal has been submitted RECEIVED: Appeal has been received and acknowledged by QIC,MAC, or ALJ HEARINGDATE: ALJ Hearing date received and being sent RESOLVEDWOH: Denial overturned without hearing UPHELD: Decision upheld OVERTURNED: Denial overturned NOFURAPP: Closed with no further appeal WOAPP: Closed without appeal WOREV: Closed without review NOMEDNEC: Closed because was not Medical Necessity denial Image codeMR: Medical Record AR: Admission Record AOR: Signed Release form authorizing EHR to represent facility RACDEN: RAC Demand Letter RACDEMA: Demand letter from RAC RACMDRCD: RAC medical record request letter RACRVEW: RAC review result letter MACAP: MAC Lvl1 Appeal letter MACACK: MAC letter acknowledging receipt of appeal MACDET: MAC Determination Letter QICAP: QIC Lvl2 Appeal Letter QICACK: QIC letter acknowledging receipt of appeal QICDET: QIC Determination Letter ALJAP: ALJ Appeal Letter ALJACK: ALJ letter acknowledging receipt of appeal ALJSC: ALJ Schedule date letter ALJDET: ALJ determination Letter OTH: Other documents Record TypeASSGN: Assignment of case to EHR STATUS: Daily transmission type from vendor to EHR to indicate status of each active case EHRRECV: EHR acknowledging receipt of initial case assignment data EHRREADY: EHR acknowledging receipt of all documentation needed to start working case HEADER: First record in the data file containing information about the .zip file contents LVL1: Information about Level 1 appeal being sent LVL1RSLT: Information about the result of the level 1 appeal LVL2: Information about Level 2 appeal being sent LVL2RSLT: Information about the result of the level 2 appeal ALJAPRV: Decision by Facility on desire to have EHR file ALJ level appeal or close out case after level 2 appeal ALJ: Information about Administrative Law Judge appeal being sent ALJRSLT: Information about the result of the ALJ appeal FACLOSE: Case is closed in Vendor system- may happen at the end of any level of appeal based on Facility’s decision. EHRCLOSE: Case is closed in EHR system – may happen at the end of any level of appeal based on positive decision to overturn denial or a decision not to appeal further IMAGE: Information about an image file (Metadata) | ||||||||||||||||||||||||||||||||||||||
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